thread Re: Customer loyalty screen question! in Customer Engagement

Customer loyalty screen question!

itspoppin53964 — Sun, 21 Sep 2025 09:51:46 GMT

Hello! We are having issues with our customer loyalty screen! When we start a transaction and the customer goes it select "check in" it won't allow them to enter their phone number. We have to do it manually on our side. It says something in the regards to "can not sign in, please notify cashier"

Wondering if anyone else has had this issue and if so, how do you fix it?

Re: Customer loyalty screen question!

TheRealChipA — Thu, 08 Aug 2024 20:26:16 GMT

Hey @itspoppin53964. I had something like this happen a few months ago, and even WE could not do it from the POS. What I ended up having to do was to sign completely out of the POS, then delete and reinstall the POS app. Then when I signed back in to the POS, everything was fine.

One caution, since you didn’t say. I’m not sure you can/should delete any of the POS apps if you are using Register, but I don’t know since I never have used or wanted that piece of hardware. So, instead of deleting the app, it might work to sign out of the POS apps, then force close and reboot everything. That should clear any issues/ghosts, if indeed you are having a similar issue to mine.

Let me know whether or not that works.

Re: Customer loyalty screen question!

itspoppin53964 — Thu, 08 Aug 2024 20:29:12 GMT

Thank you for your help! I should have mentioned that we have the Square Register. I don't know if I can delete it.

Re: Customer loyalty screen question!

TheRealChipA — Thu, 08 Aug 2024 20:39:47 GMT

Then try the second thing I said. Better safe than sorry!

Re: Customer loyalty screen question!

MayaP — Thu, 08 Aug 2024 21:06:02 GMT

Hey @itspoppin53964, that's frustrating!

Let's try @TheRealChipA troubleshooting steps. If you continue to have issues let us know.