Square online order doesn't save Payment on file

leafyroots — Sun, 21 Sep 2025 09:51:14 GMT

I'm having an issue with customer details not having "Payment on File" value after a customer places an order on Square online. The customer selects - "Save your payment info for faster reordering at <xxxx> and secure checkout with Square.", and even then there is no card on file saved in Customer directory.

Is there a limitation that card on file will not be saved in Customer directory for square online orders?

Re: Square online order doesn't save Payment on file

Lou8 — Thu, 05 Sep 2024 16:57:47 GMT

Hi @leafyroots, thanks for posting and welcome to the Seller Community 🙂.

What you described is actually an expected behavior. The Customer Account of a buyer using Square Pay is a separate feature from a Customer Profile in your Customer Directory.

When your buyers tick the box (example below) to save their payment methods at checkout, it creates a Buyer Profile within Square Pay. Think of it as a digital wallet that buyers can use "globally" across different Square sellers. While the card information is stored in their buyer profile, it won't be saved as a card on file in your Customer Directory.

You'll find more information about this on our Support Center :

I hope this helps, but let me know if you have any questions !

thread Square online order doesn't save Payment on file in Customer Engagement

Square online order doesn't save Payment on file

Re: Square online order doesn't save Payment on file