thread Re: Can't find individual transactions in Customer Engagement

Can't find individual transactions

tgregoneil — Sun, 21 Sep 2025 09:50:49 GMT

From the dashboard after logging in and clicking the hamburger menu at the top left, I don't see "Transactions". Every link or report is a summary of the day's transactions. I need to find each transaction with associated payment id.

Here is a screenshot of the menu choices. How can I find individual payment transactions including the payment id of each transaction? Thank you.

Can home menu

Re: Can't find individual transactions

tgregoneil — Mon, 30 Sep 2024 03:17:11 GMT

Ok, I found transactions at 'More tools' and then Transactions under Reporting. However, I don't see the payment id values. Is there a way to find payment ids? If not, how can I process a refund without the payment id?

Re: Can't find individual transactions

tgregoneil — Mon, 30 Sep 2024 03:20:18 GMT

Ok, now I found that too. It's a download as a csv file which contains payment id for each transaction.

Re: Can't find individual transactions

RobynR — Fri, 04 Oct 2024 17:26:24 GMT

Hey @tgregoneil,

I want first to welcome you to the Community.

I'm glad you were able to find your transactions and payment IDs.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist.