Collecting Customer Emails Has Disappeared

plastercarousel — Sun, 21 Sep 2025 09:50:18 GMT

I have the Square POS for retail machine.

In the past (not sure when things changed), I was able to collect customer emails during the checkout process. This feature was free and allowed me to build up a customer database for those customers who were interested in receiving emails from my store.

However, it looks like Square no longer offers this feature for free. Rather, you have to subscribe to the Loyalty program to get this feature.

Anyone else notice this change? Or, am I missing something and the settings for this feature is just tucked away and I cannot find it?

If this feature has, in fact, become a for-pay feature, I will be truly disappointed.

Re: Collecting Customer Emails Has Disappeared

Candlestore — Tue, 22 Oct 2024 16:15:10 GMT

@plastercarousel ;

Scott I am not sure which App you have installed on your Square Pos system. I use the Square Stand with Ipad integration, and in the past I used the Square for Retail Free version. If I add items to the Cart there is a button in the Top Right to add a customer. When I tab that I can choose an exsisting customer or Create a New customer. To add a New customer, you would press Add Customer to sale then a Pop up appears that you can search for the customer or select a current customer by scrolling. To add a new customer you press the + button on the right of the Pop up Screen. I am not sure if this is available with Square POS or if you need at least the free version of Square for Retail.

Here is more about Square for Retail and their 3 versions to compare.

point-of-sale/retail/pricing

Under Customer Management section there is a check that you can Create Customer Profiles. Maybe an update changed the look or wording for this with your POS system.

thread Collecting Customer Emails Has Disappeared in Customer Engagement

Collecting Customer Emails Has Disappeared

Re: Collecting Customer Emails Has Disappeared