Customer address is missing

lizztwozee — Sun, 21 Sep 2025 09:48:53 GMT

I’m using the Square app that is free – and I can’t see the customer address from the credit card transaction anymore. It used to be included when I printed out the order, even though the order was for pickup. How can I access this information?

Re: Customer address is missing

Candlestore — Sun, 03 Nov 2024 01:18:32 GMT

@lizztwozee ;

I have been with Square since 2019, and my customers that are not in my Square Directory do not have an address assigned. The only ones that do are ones I asked at the time of sale, and entered or had them enter their address. Now some of the customers that I did not ask for their information I do have a partial Email or Phone number for, but they still have no full address. The only way I know to get their address would be to ask them and enter it or have a QR code that they can scan with a cell phone to enter their data using a Google Form. Square has a way to get customer to signup for Email campaigns to keep them informed. The problem is it does not have them enter their mailing address.

So I am not sure where your customers address was coming from in Square from their Credit Card, as mine never have since 2019.

thread Customer address is missing in Customer Engagement

Customer address is missing

Re: Customer address is missing