Anyone have any issues getting a refund for a canceled subscription?

JordynWarren92 — Sun, 21 Sep 2025 09:48:31 GMT

I canceled my free trial of square texting plus almost an hour after signing up for it. I canceled over the phone speaking to a live person. They are still charging me (twice now.) After saying they'd refund, they instead charged me again and I can't get anyone to help me. Has anyone dealt with this? I'm starting to look into other booking platforms since the customer service is so bad now.

Re: Anyone have any issues getting a refund for a canceled subscription?

Candlestore — Sat, 16 Nov 2024 20:27:55 GMT

@JordynWarren92 ;

Go here on a computer : https://app.squareup.com/dashboard/account

The on the left side menu there is a Line titled Pricing & Subscriptions

From the main dashborad you would select Account and Settings > then the Pricing and Subscriptions.

You can then click on Manage and then Unsubscribe so you can do this yourself.

Since I do not work for Square I am not sure how to assist you farther with getting a refund from Square besides calling support which is in my signature line below.

thread Anyone have any issues getting a refund for a canceled subscription? in Customer Engagement

Anyone have any issues getting a refund for a canceled subscription?

Re: Anyone have any issues getting a refund for a canceled subscription?