https://community.squareup.com/t5/Customer-Engagement/Square-staff-can-t-see-clients-previous-appointments-apointments/m-p/764253#M1914 <P>Staff can't see clients' previous appointments or appointment history. I changed the staff's account permission to the manager level, but it doesn't work. I can see all clients' appointment history. Could you let me know why, and can I change it?</P><P>&nbsp;</P><P>Appointment detail-Client name-Appointment-Previous&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-28 at 1.56.22 PM.png" style="width: 684px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/47625iDF894C0A2235D052/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-11-28 at 1.56.22 PM.png" alt="Screenshot 2024-11-28 at 1.56.22 PM.png" /></span></P> Sun, 21 Sep 2025 09:48:15 GMT 99beauty 2025-09-21T09:48:15Z https://community.squareup.com/t5/Customer-Engagement/Square-staff-can-t-see-clients-previous-appointments-apointments/m-p/764253#M1914 <P>Staff can't see clients' previous appointments or appointment history. I changed the staff's account permission to the manager level, but it doesn't work. I can see all clients' appointment history. Could you let me know why, and can I change it?</P><P>&nbsp;</P><P>Appointment detail-Client name-Appointment-Previous&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-28 at 1.56.22 PM.png" style="width: 684px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/47625iDF894C0A2235D052/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-11-28 at 1.56.22 PM.png" alt="Screenshot 2024-11-28 at 1.56.22 PM.png" /></span></P> Sun, 21 Sep 2025 09:48:15 GMT https://community.squareup.com/t5/Customer-Engagement/Square-staff-can-t-see-clients-previous-appointments-apointments/m-p/764253#M1914 99beauty 2025-09-21T09:48:15Z https://community.squareup.com/t5/Customer-Engagement/Square-staff-can-t-see-clients-previous-appointments-apointments/m-p/765987#M1915 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/700061">@99beauty</a>&nbsp;, thank you for reaching out! To clarify, is the screenshot what you see as the owner or as a staff?&nbsp;</P> <P>&nbsp;</P> <P>I also tried to log in as some of the staff listed in your screenshot, but I was still able to see the correct client history. Would you mind sharing a video of the issue while logged in as the staff?</P> Mon, 09 Dec 2024 16:13:09 GMT https://community.squareup.com/t5/Customer-Engagement/Square-staff-can-t-see-clients-previous-appointments-apointments/m-p/765987#M1915 tiffanyp1 2024-12-09T16:13:09Z