thread Re: If I have an email saying my account is closed where would my paycheck be released too ? in Customer Engagement

Paycheck Release After Account Closure

Pocahonntas — Sun, 21 Sep 2025 09:47:43 GMT

The title of this thread has been edited by a Square Moderator from the original: If I have an email saying my account is closed where would my paycheck be released too ?

If I have an email saying my account is closed where would my paycheck be released too ?

Re: If I have an email saying my account is closed where would my paycheck be released too ?

TheRealChipA — Tue, 14 Jan 2025 14:45:04 GMT

Hey there @Pocahonntas. It’s not exactly clear from your post, but I’m guessing that you are saying that your bank account has been closed, and not your Square team account? If this is the case, then here is basically what is going to happen.

Unless you changed your direct deposit information with your employer, then Square will attempt to transfer your pay to that closed account.
Your bank will realize that it can’t make the deposit and will return the funds to Square.
It can take 4-7 business days for Square to receive the notification and to also receive your pay back.
Square will notify your employer. At this time your employer will have the money back in their account and can pay you a different way.

I can’t say whether or not your employer will go ahead and pay you with a replacement check or not. In my business, we would do this, but not all employers are able to do so. You’ll need to figure that out with them.

Good luck!

Re: If I have an email saying my account is closed where would my paycheck be released too ?

Pocahonntas — Tue, 14 Jan 2025 15:47:27 GMT

Hello thank you for the response but yes it was an email saying my square account was closed.

Re: If I have an email saying my account is closed where would my paycheck be released too ?

TheRealChipA — Tue, 14 Jan 2025 15:58:35 GMT

@Pocahonntas Thanks for the clarification. So that is something that I would recommend you to contacting customer support on the phone or via online chat. Here in the seller community, we can’t look at things like account closures and the reasons for those on any individual account. While I would not think that closure of a Team member account would affect direct deposit of your paycheck, it is entirely possible depending on why your Square account was closed in the first place.

Re: If I have an email saying my account is closed where would my paycheck be released too ?

Sammie_C — Thu, 16 Jan 2025 19:53:12 GMT

Hello @Pocahonntas, welcome to the Seller Community. Thank you for your post.

As @TheRealChipA mentioned, the next best step may be to reach out to our Customer Success team. Here on the Seller Community we have limited account details we can go over in a public forum.

If you would like us to continue to try to get this figured out through the Community though, I would need a few more details from the email you received. Such as some of the verbiage and what else the email was stating.

Feel free to reach out here or to our Customer Success team. Either way, we would be happy to take a look for you.