thread Re: How do I manually resubscribe a user for email marketing? in Customer Engagement

How do I manually resubscribe a user for email marketing?

adkfolkschool — Sun, 21 Sep 2025 09:39:51 GMT

Our website has a form to subscribe to our newsletter and I enter them manually into Square each week. I've noticed that when folks unsubscribe on their end, but then complete the form on our website, I don't have an option on my end to resubscribe them (see attached photo). Am I missing something or is this really not an option?

Re: How do I manually resubscribe a user for email marketing?

Lovewell — Thu, 18 Sep 2025 19:59:17 GMT

Haven’t seen this happen but I’m wondering if we can’t? Like it must be a customer end choice. When they receive your emails now can they hit a subscribe button within it?

Re: How do I manually resubscribe a user for email marketing?

TheRealChipA — Fri, 19 Sep 2025 11:45:57 GMT

I know that for text marketing, if a customer unsubscribes then that is final -- which is in line with current federal regulations. However, I'm pretty sure that this does not apply to email lists. I'm going to tag some moderators here, though, to check with the email marketing team to be sure.

@Kassi_@RSosebee1 @_Violet @MayaP @Summer2024 @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sammie_Care we currently allowed to re-subscribe customers to email marketing if they accidentally unsubscribed, or does that currently work like text marketing?

Re: How do I manually resubscribe a user for email marketing?

Lovewell — Fri, 19 Sep 2025 20:20:27 GMT

You’re the real MVP! Thank you for calling on the troops 🙂

Re: How do I manually resubscribe a user for email marketing?

olivasdeoro — Sun, 28 Sep 2025 16:57:10 GMT

We can't do it from our side. Your customer has to do it. We put together these instructions for them. It's a hastle and many people don't want to or can't do it.

>>>> In your browser please go to www.profile.squareup.com

>>>> Enter your phone number to log in.

>>>> Square will send you a confirmation code to verify your identity.

>>>> After you’ve been verified, it will take you to a screen where you’ll be able to manage your preferences. Please click on Preferences & settings on the left.

>>>> Select Marketing preferences

>>>> Slide the toggle to the right. It will turn blue to show that you agree to subscribe.

>>>> Toggle any company that uses Square that you want to receive information from.

>>>> Then you can log out.