thread Fix the Text Messaging Issue in Customer Engagement

Fix the Text Messaging Issue

FFH251 — Sun, 21 Sep 2025 07:31:23 GMT

Can’t copy and paste messages into text marketing bc it shows to many characters even though it’s not. It automatically defaults to 250 characters when I should have 600.

Re: Fix the Text Messaging Issue

frances_a — Thu, 10 Apr 2025 00:31:39 GMT

Hello @FFH251 👋

Are there any emojis included in your message by any chance?

The use of emojis does further limit how many characters can be sent in a single message, so if emojis are included, your limit will be 250 characters.

Thank you ✨

Re: Fix the Text Messaging Issue

FFH251 — Thu, 10 Apr 2025 00:44:36 GMT

No, we have used basically the same message for months. Just started having the issue, seems like it’s a software issue from square.