thread Re: Why are my services not listed when clients click Through my Instagram ? in Customer Engagement

Why are my services not listed when clients click Through my Instagram ?

Fluxbeauty — Sun, 21 Sep 2025 08:01:39 GMT

I did delete 2 of my services instead of editing. I added them back. They show up through the square appointments app but when clients click on the book button through Instagram, it will not show those 2 services even though I added them back.

Re: Why are my services not listed when clients click Through my Instagram ?

Helen — Mon, 11 Nov 2019 23:04:49 GMT

@Fluxbeauty Are the services you re-created showing on your booking site or are they only missing when your clients tap the Book button on Instagram?

If they're not showing up on your online booking site either, you may need to double check that you created Services and not Items, and that you enable the setting that allow customers to book that service online.

To do this from your Appoinmtnents Dashboard:

Sign in at squareup.com/login > navigate to the Items section.
Click Service Library from the menu on the left > then click Create Service.
Enter a time duration for your service.
Toggle Bookable by Customers Online ON > then click Save.

Re: Why are my services not listed when clients click Through my Instagram ?

Fluxbeauty — Tue, 12 Nov 2019 17:45:09 GMT

Thank you so much !! Very much helped

Re: Why are my services not listed when clients click Through my Instagram ?

Helen — Tue, 12 Nov 2019 20:53:43 GMT

Glad to hear that @Fluxbeauty!

Re: Why are my services not listed when clients click Through my Instagram ?

LindaVani — Fri, 05 Feb 2021 14:21:05 GMT

Is there a way to organize items and show by categories in the BOOK NOW section of the Instagram button? @Helen

Re: Why are my services not listed when clients click Through my Instagram ?

ashc — Sun, 07 Feb 2021 13:03:37 GMT

Heya @LindaVani and welcome to the Community.

We can really only advise on how to connect Appointments to Instagram for booking but how they're arranged would be on Instagram's side.

You might have to reach out to them to see but I checked their Support Center page on connecting us here and didn't find anything about re-arranging the services. Have you tried re-arranging them on our side first?

Re: Why are my services not listed when clients click Through my Instagram ?

asha0829 — Fri, 09 Apr 2021 05:03:18 GMT

I tried this but what if it still doesn’t work?

Re: Why are my services not listed when clients click Through my Instagram ?

nika — Sat, 10 Apr 2021 16:08:04 GMT

@asha0829 I would reach out to Instagram from here.

Re: Why are my services not listed when clients click Through my Instagram ?

Cookiejar — Thu, 27 May 2021 03:11:54 GMT

I don’t see a toggle button

Re: Why are my services not listed when clients click Through my Instagram ?

Jolenny03 — Wed, 31 May 2023 14:56:34 GMT

I did do that . But it still doesn’t show up

Re: Why are my services not listed when clients click Through my Instagram ?

Jolenny03 — Wed, 31 May 2023 14:58:02 GMT

This didn’t work for me

Re: Why are my services not listed when clients click Through my Instagram ?

MayaP — Fri, 02 Jun 2023 14:57:42 GMT

Hello @Jolenny03 ,

I am sorry you are still having issues with services not showing on Instagram. I would reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can look at your account settings. For account security, we cannot do that here.

If you need anything else please reach back out.

Re: Why are my services not listed when clients click Through my Instagram ?

coffeecado — Sun, 28 Jan 2024 15:55:22 GMT

I have Services Bookable by Customers Online as well as made sure they are services. I still don't see any options under

"Select one or more services" when testing the Square booking site.

Re: Why are my services not listed when clients click Through my Instagram ?

Summer2024 — Sun, 28 Jan 2024 19:37:11 GMT

Hi @coffeecado - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

Feel free to reach out to me or any of our Seller Community moderators if we can help with anything 😊

Have you set up your availability settings in Square Appointments? Take a look at this Support Article for how to set up your availability. Once this is set up, it should allow customers to book services on your online booking site.

I hope this helps. Let me know if you have any questions.

Re: Why are my services not listed when clients click Through my Instagram ?

coffeecado — Tue, 30 Jan 2024 21:45:39 GMT

@Summer2024Thank you, this worked! For some reason I turned off availability for the owner staff.

Re: Why are my services not listed when clients click Through my Instagram ?

Summer2024 — Tue, 30 Jan 2024 22:33:41 GMT

Hi, @coffeecado!

SO glad to hear this worked. Thanks for letting me know!