thread Re: Square Marketing: All emails to gmail are bounced! in Customer Engagement

Square Marketing: All emails to gmail are bounced!

CactusQuilter — Sun, 21 Sep 2025 08:00:21 GMT

HELP!! All emails to customers that have a gmail account are being bounced. We do not add customers to our email list, they are signing up on our website to get our weekly newsletter and information about upcoming events that they have signed up for. Two weeks ago my newsletter went out and over 1/3 of them bounced. In the past I have had less than 1% bounce. They were all gmail. How do I get this fixed? I don't want to switch from Square Marketing because I love that it is all integrated with my POS but I can't have customers not getting important information for classes & event they have signed up for. I am not a tech genius but I think it is because I have a Google Suite account and that is the email that is being used as the sender but it is actually being sent from Square Marketing.

Re: Square Marketing: All emails to gmail are bounced!

CactusQuilter — Mon, 21 Feb 2022 17:31:26 GMT

This issue began when the option was activated that we could respond to emails through the Square Messenger and I began to use it. PLEASE GET THIS RESOLVED!

Re: Square Marketing: All emails to gmail are bounced!

FFH251 — Wed, 02 Mar 2022 23:15:52 GMT

yes I am having the same problem since beginning of February!!

Re: Square Marketing: All emails to gmail are bounced!

JJ_ — Wed, 02 Mar 2022 23:32:26 GMT

This sounds like a good question for our Marketing team, @CactusQuilter, and @FFH251

They can take a look at your account with you to help shine a light here, as they are able to look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email by logging into your Square account and heading here.

Re: Square Marketing: All emails to gmail are bounced!

Eclatmedspa — Sun, 19 Jun 2022 21:36:15 GMT

This is happening to me too. My clients aren't getting the emails

Re: Square Marketing: All emails to gmail are bounced!

_Violet — Sun, 19 Jun 2022 21:46:36 GMT

Hi @Eclatmedspa - Sorry to see that trouble with your Marketing emails has brought you to the Seller Community! 😥

It's a bit difficult to pinpoint what may be happening without looking at your account with you.

I suggest you reach out directly to the Square Marketing Support Team. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

Please let me know if you happen to have any issues getting in touch with Support.

Re: Square Marketing: All emails to gmail are bounced!

Shazafburki — Tue, 28 Jun 2022 09:13:29 GMT

Has the problem being solved? I am having the same issue.

Re: Square Marketing: All emails to gmail are bounced!

_Violet — Tue, 28 Jun 2022 13:45:18 GMT

Hi @Shazafburki- Thanks for reaching out to us here on the Square Seller Community. I'm sorry to hear that you're having some trouble with emails bouncing back from your Marketing campaigns as well 😔

Here on the Seller Community, we are not able to look into your Square account or provide account-specific information, as this is a public forum.

I suggest reaching out directly to the Square Marketing Support Team, as they will be able to look at your account and campaigns to determine the cause of these bounced emails you're seeing. You can contact their team here.

Thank you for understanding and please let me know if you happen to have any issues contacting Support.