thread Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions? in Customer Engagement

How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

nitric22 — Sun, 21 Sep 2025 07:59:09 GMT

Of note: I utilized the 30 day free trial for text marketing but have discontinued and no longer have access to those pages. Customers are still getting the opt-in screen pop up, and I'm hoping I can remove it without subbing to text marketing a second time, and thus potentially having to pony up the monthly fee.

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

JJ_ — Sun, 10 Apr 2022 00:13:10 GMT

Hello there @nitic22

You should be able to remove the opt-in screen by removing the Text Message Marketing add-on from your Point of Sale.

This can be accomplished by visiting More > Settings > Scroll Down to Text Message Marketing and then removing the add-on.

I hope this information is helpful!

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

Jacky_MBL — Sun, 11 Dec 2022 20:05:21 GMT

Hi nitric, I am having the same issue. Were you able to find a solution to this?

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

Jacky_MBL — Sun, 11 Dec 2022 20:06:17 GMT

Hi JJ, there is no Text Message Marketing tab or add-on in my POS settings.

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

JJ_ — Wed, 14 Dec 2022 19:02:59 GMT

Hey there @Jacky_MBL

You would need to be in the Square Point of Sale application on a mobile device. From there you will want to tap More > Add-Ons and remove the Text Message Marketing by tapping on it and then tap the three dots, and lastly Remove it.

I hope this information is helpful!

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

Jacky_MBL — Thu, 15 Dec 2022 05:28:33 GMT

This works. I misunderstood POS to be my square stand. Thank you!

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

Jacky_MBL — Sat, 17 Dec 2022 17:19:37 GMT

Hey @JJ_ ,

I was able to remove the add-on from my Square POS app but the screen is still coming up for new clients when I'm checking out with Appointments app.

I tried reinstalling the Appointments app but it doesn't help.

Any idea what's going on? Thanks.

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

JJ_ — Tue, 20 Dec 2022 15:57:06 GMT

Hey there @Jacky_MBL

If you have removed the add-ons from the apps and unsubscribed altogether, then the next step would be reaching out to our support team so they can look closer into this and escalate your case if needed.

The Appointments support team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Re: How do I turn off the opt-in screen for text marketing that pops up at the end of transactions?

Jacky_MBL — Tue, 02 May 2023 15:00:19 GMT

Just in case anyone else needed the solution.

I resubbed to text marketing to regain access to its settings, disabled those settings and canceled the subscription after. Subscription fee was refunded by Square but it was a hassle for a simple task.