thread Feature Request: How to send loyalty promotions without it linking to a website in Customer Engagement

Feature Request: How to send loyalty promotions without it linking to a website

Kelrocks55 — Sun, 21 Sep 2025 07:31:04 GMT

The title of this thread has been edited by a Square Moderator from the original: "How to send loyalty promotions without it linking to a website"

Hi! Is it possible to set up a discount or promotion in square marketing without it linking to a square website? I currently do not have a square website but each time I try to set up an offer it provides a link in the promo message to a square website. How do I get rid of this?

Re: How to send loyalty promotions without it linking to a website

Stacelyn24 — Thu, 01 May 2025 14:23:30 GMT

Hey! Great question — and you’re not alone, this comes up a lot. Right now, when you create a promotion in Square Marketing, it automatically generates a link to a basic Square-hosted landing page, even if you don’t use a full Square website. Unfortunately, there isn’t a built-in way to remove that link from the promo email or message.

If you don’t want customers clicking the link, one workaround is to customize the message and just focus on the code or offer details, telling customers to redeem it in-store or at checkout — and just ignore the link. You could also use a tool like Canva to design a flyer-style email instead of using the pre-built promo template.

Totally valid feedback though — it’d be great if Square gave us the option to not include that link. Definitely worth submitting as a feature request!

Re: How to send loyalty promotions without it linking to a website

_Violet — Thu, 01 May 2025 21:06:21 GMT

Thanks for stepping in to help and provide this workaround, @Stacelyn24! 🌟

I looked for the Square Marketing Ideate Board, and didn't find a feature request for this, so feel free to submit one here, @Kelrocks55! 🙂