thread Error encountered when creating marketing email in Customer Engagement

Error encountered when creating marketing email

Livmandrade — Sun, 21 Sep 2025 07:58:40 GMT

Hi. I am creating a marketing email and every time I try to "drag and drop" elements such as a button or an image, the email won't save. I get in all red "error encountered while saving". But if I add text, it doesn't do this. Help?

Re: Error encountered when creating marketing email

CreativeCarla — Mon, 02 May 2022 20:44:54 GMT

I'm getting the same thing, can't find a solution anywhere!

Re: Error encountered when creating marketing email

JJ_ — Wed, 04 May 2022 23:39:39 GMT

Hello @CreativeCarla

Sorry to hear that you're here because you've run into trouble. If you are still having this issue I would suggest reaching out to our Marketing team.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Marketing team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.