thread Re: Client accidentally unsubscribed in Customer Engagement

Client accidentally unsubscribed

mercury47 — Sun, 21 Sep 2025 07:56:29 GMT

I had a client complain that they weren't getting any of the holiday promo emails I was sending. I looked at their customer profile, and saw that they unsubscribed from Marketing emails. Is there a way for a customer to re-subscribe to marking emails on their end?

Re: Client accidentally unsubscribed

TheRealChipA — Tue, 19 Jul 2022 23:15:08 GMT

@mercury47 You can Re-subscribe them from your online dashboard.

Go to: Customers -> Customers -> Directory
Find the customer and open their directory entry
Scroll down to the Marketing section, and click the “…” to the right. That should give you the option to subscribe them to email and/or SMS marketing.

Regards,