thread Re: Automation- Birthday Birthdate collection in Customer Engagement

Automation- Birthday Birthdate collection

SarahCDoesHair — Sun, 21 Sep 2025 07:55:18 GMT

Hey, I tried to set up the birthdate collection automation but it doesn't appear that it's been sent out to anyone and its been 2 days. Does anyone know how this is supposed to work? I did look on the forum and saw one other person with a similar issue but didn't find an answer.

Re: Automation- Birthday Birthdate collection

JJ_ — Thu, 01 Sep 2022 23:58:17 GMT

Hey there! Sorry to hear that you're having problems with your automated email campaign,

This sounds like a good question for our Marketing team, @SarahCDoesHair

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Most of the time these issues are account specific. Please reach out by phone when you have a moment by logging into your Square account and heading here.

Re: Automation- Birthday Birthdate collection

rtfulk — Tue, 04 Oct 2022 21:45:27 GMT

The same thing happened to me. I sent out the email to collect birthdays and it looked like it didn't send it. I deleted it and did another and the same thing happened, but this time I left it. After a couple of days I checked the campaign and we have a couple hundred that has responded and signed up. So I don't know if it is done in increments or how. I'm like you I thought it would send out a mass email.

Re: Automation- Birthday Birthdate collection

_Violet — Tue, 04 Oct 2022 21:52:09 GMT

Hi there @rtfulk - Sorry to see that trouble with your Email Marketing has brought you to the Seller Community! 😥

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square Marketing questions is by reaching out to our Support Team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading here.

Re: Automation- Birthday Birthdate collection

rtfulk — Tue, 04 Oct 2022 22:17:17 GMT

@_Violet It's working fine for me now, I just thought the birthday collection email would go out like a normal email, but it took a couple of days and I am now collecting birthdays.

Thank you for replying,

Randy

Re: Automation- Birthday Birthdate collection

_Violet — Tue, 04 Oct 2022 22:19:35 GMT

Ah, good to hear that all is well now, @rtfulk! Thank you for following up to let me know.

Please let me know if I may assist with anything else! 🙂