thread Re: Email Font Colors Removed? in Customer Engagement

Email Font Colors Removed?

guesthouse — Sun, 21 Sep 2025 07:30:37 GMT

I’m reaching out because I’m running into an issue with Square’s email campaign editor. In the past, I was able to change the font color to match my theme—I often used white text for a cleaner, branded look. However, as of today, I can’t seem to change the font color anymore. The only option available now is black.

I can still adjust the font size to Header 1 or Header 2, and I can change the font style itself, but the color option seems to have completely disappeared.

Has anyone else experienced this? Is there a setting I’m missing, or did Square remove this customization option? Any tips or workarounds would be greatly appreciated!

Thanks in advance for the help!

Re: Email Font Colors Removed?

Sean10 — Wed, 14 May 2025 18:29:32 GMT

Came here to 2nd this problem - Spoke with an agent via Chat & they said the option is not available right now. It was available as recently as 2 weeks ago - Seems like a crazy thing to get rid of - Especially since I can change the color of the text on this message, but not the marketing platform we pay for lol!

Re: Email Font Colors Removed?

SwampRabbitCafe — Thu, 15 May 2025 18:17:25 GMT

We also noticed this issue. Haven't reached out to our rep about it yet but hoping for a fix or answer! It's a strange thing to suddenly remove

Re: Email Font Colors Removed?

541tremds — Tue, 20 May 2025 19:06:14 GMT

yes, we pay for this email marketing feature and breaking it up with color makes it not look so long and boring. Not happy about this Square!!

Re: Email Font Colors Removed?

Annalee — Tue, 27 May 2025 23:31:18 GMT

Same issue here. I'm requesting a refund for the payments I've made for marketing campaigns.

Re: Email Font Colors Removed?

Laurie_ — Tue, 03 Jun 2025 23:28:34 GMT

Hi @guesthouse, @Sean10, @SwampRabbitCafe, @541tremds, and @Annalee!

Thank you so much for your feedback!

We understand that the recent change removing font color customization in email marketing campaigns has caused some inconvenience and we truly appreciate you sharing your thoughts.

We're always working on new ways to better support you and your business, and your feedback is being taken into consideration.

We’re grateful for your continued use of Square and Email Marketing.

Re: Email Font Colors Removed?

CarolynK — Mon, 14 Jul 2025 15:55:02 GMT

Is there any plan to add back the font color option? It is quite strange for a marketing tool not to be able to fully align with a brand. Thank you.

Re: Email Font Colors Removed?

TheWickedWolf — Thu, 17 Jul 2025 04:50:35 GMT

Please bring back the font color customization soon, it is badly needed. Thank you!

Re: Email Font Colors Removed?

BreadandButter — Fri, 18 Jul 2025 20:19:26 GMT

I second everyone else complaining about this. This is nuts to not be able to control our text colors in emails!

Re: Email Font Colors Removed?

PocketLounge — Wed, 23 Jul 2025 19:37:47 GMT

Yes, this is crazy. Allow customization of all color and HTML tables and columns.

Re: Email Font Colors Removed?

Jennyb915 — Tue, 29 Jul 2025 18:18:51 GMT

1000% agree! Why was this option removed? It's a significant feature on any other email platform out there (such as MailChimp). This is a significant downgrade on Square's part!

Re: Email Font Colors Removed?

Wormbeard — Sat, 02 Aug 2025 19:25:53 GMT

What a pointless contribution Laurie, say you’re grateful but offer nothing to fix it

you all intentionally made a frustrating platform worse, why did you make this decision? What efficiency did it create for you? Do we get a discount?

this is real businesses and you’re further making your own product cheap as hell man

Re: Email Font Colors Removed?

Shawnmarie1 — Wed, 10 Sep 2025 02:10:06 GMT

It's September and still can only use black - I copied a previous template and still can't change it - so much for "marketing"! Absolutely absurd, I guess it's time to stop paying for the service!

Re: Email Font Colors Removed?

Shawnmarie1 — Wed, 10 Sep 2025 02:11:54 GMT

How do you have a rep? I'm tired of paying for a service (8 years) and having my emails questions replied to in a generic cut and paste fashion and never any real help - no rep, no phone #.

Re: Email Font Colors Removed?

RBTGames2020 — Fri, 26 Sep 2025 13:15:21 GMT

Hey Laurie. I need to send out an email today. Get this fixed by 5m please. Thanks.

Re: Email Font Colors Removed?

VanKalkerFarms — Fri, 26 Sep 2025 15:03:44 GMT

Honestly, that is pretty funny. Demanding that a Square community support person get the dev team to change something by a deadline of a few hours. At least you did say please.

Re: Email Font Colors Removed?

TheRealChipA — Fri, 26 Sep 2025 16:06:02 GMT

To everyone following this thread. Here is a link to a feature request that was submitted requesting this change. I upvoted it and added comments, but figured others might want to do so as well. I'm not a fan of preaching to Square or anyone, but I agree with the basic request so I can support it. The more people who upvote it, and who add HELPFUL comments and not just general complaints, the better the chance that it will be scheduled to get corrected.

Re: Email Font Colors Removed?

VanKalkerFarms — Fri, 26 Sep 2025 18:43:54 GMT

Kudos for finding the feature request.

Seems like a pretty valid request, especially since it was there before.

Re: Email Font Colors Removed?

JTPets — Sun, 28 Sep 2025 13:47:26 GMT

You miss all the shots you don't take 😜

Re: Email Font Colors Removed?

WretchedEgg — Fri, 10 Oct 2025 13:21:03 GMT

Came looking for a resolution as I have found this issue as well. I pay for this service and to remove editing ooptions that made for a more fluid and aesthetically pleasing campaign is a big problem. Will be seeeking out an alternate email campaign manager now 😞