Manage Unsubscribed Customers

Trish_Yarn — Sun, 21 Sep 2025 07:53:03 GMT

A customer subscribed to our email list and wants to unsubscribe, but is unwilling to do it themselves via the link at the bottom of our email.

According to Square Support, I should be able to unsubscribe them using the process outlined here:

If a customer has requested to be manually unsubscribed:

Go to Customers > Customers from your online Square Dashboard.
Locate the customer who wants to unsubscribe.
Click ••• then click Unsubscribe Email.
Click Confirm.

As you can see from the screenshots below, "Unsubscribe Email" is not an available option. What's the correct procedure to unsubscribe this customer?

Re: Manage Unsubscribed Customers

HC_Charlie — Mon, 14 Nov 2022 00:50:33 GMT

Hello @Trish_Yarn thanks for your post. I was able to find the "unsuscribe" option. Go to your Customers on the left side of your dashboard. (It's down toward the bottom)...

Then find your customer ...click on their name....and a window will slide over from the right side of the screen. You'll see sections for Personal Information, Marketing, Payments, Appointments...

Go to the Marketing section, and click on the three dots in the upper corner...

You'll then see the option to unsubscribe this customer...

I hope this helps answer your question.

thread Manage Unsubscribed Customers in Customer Engagement

Manage Unsubscribed Customers

Re: Manage Unsubscribed Customers