thread Can’t Reply to Campaigns in Customer Engagement

Can’t Reply to Campaigns

FFH251 — Sun, 21 Sep 2025 07:51:15 GMT

Why would y’all make it so the campaigns don’t come from the email for your business? It’s worthless sending campaigns and my customers can’t respond to us directly from it.

Re: Can’t Reply to Campaigns

alexandriak — Mon, 27 Feb 2023 21:15:04 GMT

I could have sworn there was a setting prior to sending the campaign where you could confirm email replies would go to you, but it's ben awhile and I can't see that on any of my previously sent campaigns

Re: Can’t Reply to Campaigns

_Violet — Mon, 27 Feb 2023 21:26:16 GMT

Hi @FFH251 - Thanks for reaching out to us here on the Square Seller Community.

I'm not sure of the answer to this one myself so I've reached out to the Square Marketing Team so they can confirm. I'll be sure to follow up with you again here once I've received a response. Thank you for your patience in the meantime! 🙏

cc: @alexandriak

Re: Can’t Reply to Campaigns

_Violet — Tue, 28 Feb 2023 23:08:32 GMT

Hey there again, @FFH251 and @alexandriak! The Square Marketing Team got back to me and here's what they said:

"At this time, there is no way to change that email. However, if the Seller is worried about the responses, any replies to email will go to their Square Messages."

I hope this information is helpful but please do let me know if you have any additional questions.