thread Email Footer -- Change language in Customer Engagement

Email Footer -- Change language

billcoop4 — Sun, 21 Sep 2025 07:50:30 GMT

Our email footers for marketing include appropriate links to cancel subscriptions and a link to the privacy policy, but they are in Spanish. In addition, in the header, there's a note in the header which tells anyone with questions to reply to the email -- also in Spanish.

The accounts Language Settings are set to US English, and I don't see a language change opetion in the email. I'd like to be able to change the language to US English since most of our clientele speaks US English.

Re: Email Footer -- Change language

MayaP — Wed, 05 Apr 2023 22:51:47 GMT

Hey there @billcoop4 I see this is your first post. Welcome to The Seller Community! This is a great question. I am checking on this and will follow up once I have insight. Thank you!

Re: Email Footer -- Change language

MayaP — Thu, 06 Apr 2023 22:01:44 GMT

Thanks for holding @billcoop4 in your account & settings > personal info > preferences, the language is set to English. As well in your location? If that doesn't resolve the issue I would reach out to The Marketing Team and have them look into this, it could be a bug. You can reach support at 1-855-700-6000 squ.re/contactsqsupport. Please reach back out if you need anything else!