thread Re: Marketing preview email issues in Customer Engagement

Marketing preview email issues

theemercantile — Sun, 21 Sep 2025 07:47:55 GMT

I am currently customizing a newsletter email. When I click on send preview email, it shows my newsletter with a blank header. I have added and re-added an image of my logo several times and it keeps showing up blank. It's the only thing stopping me from sending it out. Does anyone know how I can fix this?

Re: Marketing preview email issues

theemercantile — Fri, 22 Sep 2023 03:08:22 GMT

The red block should be my logo. It's uploaded on the customization page but when I email the preview, this is what I see. I don't want this to go to customers.

Re: Marketing preview email issues

theemercantile — Fri, 22 Sep 2023 03:12:23 GMT

this is what it should look like

Re: Marketing preview email issues

JJ_ — Sat, 23 Sep 2023 14:26:18 GMT

Hey there! Sorry to hear you're having trouble with Square Marketing.

This sounds like a good question for our Marketing team, @theemercantile

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.