thread Email campaigns not sending in Customer Engagement

Email campaigns not sending

StuartC — Sun, 21 Sep 2025 07:45:59 GMT

Email campaigns not sending, down twice in one week...don't know how Square can justify raising prices. Seems every other day is a new issue preventing me from doing what they advertise I can do....sign me frustrated!

Stuart

Re: Email campaigns not sending

chulaseafood — Fri, 24 Nov 2023 19:37:11 GMT

I couldn't agree with you more. Keep raising prices yet the services fail to function properly. So disappointing. Pretty awesome we can't send email campaigns on Black Friday.

Re: Email campaigns not sending

JJ_ — Sat, 25 Nov 2023 15:27:39 GMT

Hello there @StuartC and @chulaseafood. Our team is aware of this situation and is working on a resolution that seems to be only affecting some but not all Square Sellers. When you have a moment please give our support team a call to make sure that your accounts are added to the group of affected Sellers.

Re: Email campaigns not sending

StuartC — Sat, 25 Nov 2023 15:56:22 GMT

Tried calling support this morning and was told marketing team is off for the weekend and would call me on Monday. Not a good response for the biggest weekend of the season