https://community.squareup.com/t5/Customer-Engagement/Text-Marketing/m-p/695929#M1005 <P style="margin: 0; padding: 0px !important;">This sounds like a good question for our Marketing team, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/229679">@Bronze_Palms</a></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A>.</P> Sat, 25 Nov 2023 15:30:49 GMT JJ_ 2023-11-25T15:30:49Z https://community.squareup.com/t5/Customer-Engagement/Text-Marketing/m-p/695871#M1004 <P>I have 24 people subscribed to text marketing. They texted JOIN to the phone number Square gave me. I created a custom group for those people. I went to send a text campaign and there are 0 people in that group to send.&nbsp;</P><P>&nbsp;</P><P>I double checked, they are all opted in to texts in the last 24 hours. What is going on here? Why aren't there 24 people on this list?</P> Sun, 21 Sep 2025 07:45:50 GMT https://community.squareup.com/t5/Customer-Engagement/Text-Marketing/m-p/695871#M1004 Bronze_Palms 2025-09-21T07:45:50Z https://community.squareup.com/t5/Customer-Engagement/Text-Marketing/m-p/695929#M1005 <P style="margin: 0; padding: 0px !important;">This sounds like a good question for our Marketing team, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/229679">@Bronze_Palms</a></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A>.</P> Sat, 25 Nov 2023 15:30:49 GMT https://community.squareup.com/t5/Customer-Engagement/Text-Marketing/m-p/695929#M1005 JJ_ 2023-11-25T15:30:49Z