No PIN requested

lbushaz — Wed, 21 Oct 2020 04:19:27 GMT

I recently purchased a Square Reader and am doing some transaction testing. I enter a sales amount for $350 AUD. I was not prompted for a PIN. I was making the payment from a Google Pay wallet. I understand that purchases over $200 AUD will require PIN in Australia.

Re: No PIN requested

Seamus — Wed, 21 Oct 2020 05:06:54 GMT

Hey @lbushaz,

Thanks for getting in touch.

PIN entry should $200, though ultimately this should be prompted by the payment card or in this case, Google Pay - rather than Square. Did you actually get to the point of completing the transaction without a PIN? It's also possible if you didn't complete the transaction it would have asked for a PIN later in the checkout flow.

In any case, whole we're not able to look into your private account or transactions via our Seller Community, you can call our support team on 1800 760 137 to look further into this transaction. Lines are open Mon-Fri, 9am-5pm Melbourne time.

If you've not already, I'd also query this with your payment provider!

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No PIN requested

Re: No PIN requested