Email address with Domain name

stansykes — Fri, 20 Nov 2020 07:51:41 GMT

Today I updated my Square subscription as I have been really pleased with my website setup process and the ease of use. I also purchased a new Domain Name for the site and now want to add a couple of email addresses for the Domain. I have searched without success to find how to do this. I contacted online support and was eventually told I could do this but it would cost me $100 per year. To say I was shocked would be an understatement. I have had websites and Domains for quite a few years and never yet had to pay extra once I purchased the Domain.

I'm not happy, and would like to know who I can talk to about this. I don't really want to cancel everything and go elsewhere as I am very happy with the Square product. Any help would be appreciated.

Regards,

Stan

Re: Email address with Domain name

Seamus — Mon, 23 Nov 2020 00:23:06 GMT

Hey @stansykes,

Thanks for reaching out.

Because email via Square Online / Weebly is handled through Google Workspace (formerly known as G Suite) there are additional costs associated with this service. While I'm not able to speak to the pricing, I imagine it is a yearly subscription service to use Google Workspace and the associated products, including email hosting.

If you'd like to chat further with our support team please feel free to call on 1800 760 137 - with that said unfortunately I don't think the pricing for Google Workspace is something Square will have any way of changing.

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Email address with Domain name

Re: Email address with Domain name