thread Re: my website says were not taking orders yet in Community Corner

my website says were not taking orders yet

donna7 — Sat, 28 Nov 2020 03:37:01 GMT

hi everyone ! I'm trying to launch my website today , everything seems good but, it says " were not taking orders just yet . check back later " ... how do I fix this so I can start taking online orders ... thanks

Re: my website says were not taking orders yet

Seamus — Mon, 30 Nov 2020 01:00:09 GMT

Hey @donna7,

Thanks for getting in touch and sorry to hear you're having trouble with your online store!

If you go to your Square Online dashboard and look under "Checkout" in "Settings" have you toggled on "Accept Online Orders"?

Please let me know if this helps or if you're still seeing issues and this option is turned on!

Re: my website says were not taking orders yet

iconvzn — Mon, 21 Mar 2022 10:23:47 GMT

Hi Seamus,

Our store has turned on the 'accepting orders' option but it's still showing that our store is not accepting orders. Is there any way for us to fix this?

Thanks

Re: my website says were not taking orders yet

Arie — Tue, 22 Mar 2022 05:17:44 GMT

Hi @iconvzn,

Stepping in for Sheamus here 👋 Welcome to our Community!

It's worth checking that your account is activated for payment processing via your Dashboard - check for any outstanding notifications in the top right hand corner. Reach out to our support team if you're still not able to take payments on your account after, so we can take a closer look at your settings and what might be at cause. You can reach us on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time).