https://community.squareup.com/t5/Community-Corner/Not-allowing-pin-entry/m-p/271674#M875 <P>Hi, I just had a customer who wanted to insert card into terminal, it asked for account type and then pin.</P><P>Then the terminal would not recognise any input on the num pad ?</P> Sat, 08 May 2021 03:58:05 GMT Timcy 2021-05-08T03:58:05Z https://community.squareup.com/t5/Community-Corner/Not-allowing-pin-entry/m-p/271674#M875 <P>Hi, I just had a customer who wanted to insert card into terminal, it asked for account type and then pin.</P><P>Then the terminal would not recognise any input on the num pad ?</P> Sat, 08 May 2021 03:58:05 GMT https://community.squareup.com/t5/Community-Corner/Not-allowing-pin-entry/m-p/271674#M875 Timcy 2021-05-08T03:58:05Z https://community.squareup.com/t5/Community-Corner/Not-allowing-pin-entry/m-p/272029#M876 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/372248">@Timcy</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out and sorry to hear you had trouble with the PIN pad!</P> <P>&nbsp;</P> <P>Has this happened before at all on any other transactions asking for a PIN? Or was this the first time you tried to use a PIN?</P> <P>&nbsp;</P> <P>One thing to try would be a hard reset - find instructions for this <A href="https://squareup.com/help/au/en/article/6537-square-terminal-troubleshooting#6912bcb691699c5536a337428cde67f1" target="_self">here</A>. Let me know how it goes!</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 10 May 2021 03:55:18 GMT https://community.squareup.com/t5/Community-Corner/Not-allowing-pin-entry/m-p/272029#M876 Seamus 2021-05-10T03:55:18Z