Confirmation emails/texts not being sent for pick up option

Ashlea1 — Wed, 28 Jul 2021 00:11:19 GMT

Hi all,

Have just set up my website and everything so far is running smoothly.

Except, when the pick up option is selected a confirmation email or text are not being sent to the customer. Please help.

Re: Confirmation emails/texts not being sent for pick up option

Seamus — Wed, 28 Jul 2021 02:12:56 GMT

Hi @Ashlea1,

Thanks for getting in touch and sorry to hear you're having trouble with your online store notifications.

Are you finding this happens with all customers, and is it something you've tested yourself?

I'm not aware of any ongoing issues of this nature and it may be difficult for us to troubleshoot the issue via our Seller Community - if you need further help with this you can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"

thread Re: Confirmation emails/texts not being sent for pick up option in Community Corner

Confirmation emails/texts not being sent for pick up option

Re: Confirmation emails/texts not being sent for pick up option