thread I am so confused and really need help ..... please? in Community Corner

I am so confused and really need help ..... please?

cabbagetreelane — Wed, 29 Dec 2021 23:54:32 GMT

I purchased a domain name (which i have just renewed for years) and was using shopify. I have now moved to square and had my domain transferred to square. When i search on my original domain name it does not take me to my square webpage - I don't want to have to share a new domain with family and friends - please can someone help me?

Re: I am so confused and really need help ..... please?

cabbagetreelane — Wed, 29 Dec 2021 23:56:15 GMT

here is the message I get when i log onto my site

Re: I am so confused and really need help ..... please?

Arie — Thu, 30 Dec 2021 01:01:24 GMT

Hi @cabbagetreelane,

Thanks for writing in! I noticed it's your first post, welcome to our community 👋

If you transferred your domain recently, keep in mind that the transfer process can take up to seven days. While we're not able to look into your settings via this forum, you can reach out to our support team who can take a closer look. When you get a chance, call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Please let us know how you go!