thread Re: Syncing Square Items & Categories with Weebly in Community Corner

Syncing Square Items & Categories with Weebly

DSRK — Sun, 04 Sep 2022 22:15:45 GMT

having major issues - using the apps & the computer to setup new site.

All items & categories are perfect in Square but not being imported to Weebly properly, ie missing items & duplicating categories on the website (not showing in the back end though).

Any ideas how to fix this as we’re trying to go live ASAP.

https://www.dsracingkarts.com.au/

Re: Syncing Square Items & Categories with Weebly

dimo10 — Sun, 04 Sep 2022 23:54:06 GMT

Hi DSRK,

Looks like your "shop Now" page has all categories and items organised correctly with 27 items available.

Are you trying to build more pages with your categories in them, if so you may be using "Featured categories" and this may be why you are seeing duplicate categories.

You can adjusts these in the editor to only show the categories you choose.

hope this helps.

Re: Syncing Square Items & Categories with Weebly

Arie — Mon, 05 Sep 2022 00:01:54 GMT

Hey @DSRK,

Welcome to our Seller Community, we love seeing new faces here 👋

Like @dimo10 mentioned, it looks like all your items and categories are visible here https://www.dsracingkarts.com.au/s/shop. You can edit your website further to showcase your items on your home page via the site editor. It can be a bit tricky to get started, so check out this guide for step-by-step instructions on getting started.

Let us know if you have any other questions!

Re: Syncing Square Items & Categories with Weebly

DSRK — Mon, 05 Sep 2022 02:04:14 GMT

We have all the categories setup correctly now but, find that one "Chains" is duplicated - this duplication does not appear anywhere in the back end of it. The Category has 2 items in it - correct, the second one (The duplicate) has nil and I can't find how to remove it from the website as it's not in square or under website editting anywhere?

Thanks for the reply.

Re: Syncing Square Items & Categories with Weebly

DSRK — Mon, 05 Sep 2022 02:07:57 GMT

Where can I find the featured categories - I'm not having a lot of luck?

Thank you so much.

Re: Syncing Square Items & Categories with Weebly

DSRK — Mon, 05 Sep 2022 05:53:55 GMT

Please see my site for Categories list under "shop now"

As you can see I have 2 x Plastics & 2 x Chains.

The first of each has the relevant items in it, and are fine.

The second of each, further down, are not - they are not created in my Square inventory or categories.

I need to remove them, but I have no idea how 😞

Browse by category

Re: Syncing Square Items & Categories with Weebly

Arie — Mon, 05 Sep 2022 06:31:27 GMT

I see what you mean @DSRK! You can find your categories via these steps:

1. Sign in to your Square Online Dashboard.

2. From the menu on the left, select Items > Site Categories.

3. Locate any duplicate categories and click on the three ellipses ... to delete, or hide the selected category from your site.

If you're still stuck editing your site, you can also reach out to our support team on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), for further assistance. Support can take a look at your account and settings alongside you after verifying some details over the phone. Please let us know how you go!

Re: Syncing Square Items & Categories with Weebly

DSRK — Mon, 05 Sep 2022 06:33:12 GMT

That’s my issue - there are no dulicate site categories there at all.

Looks like it’s “ghosting” from before I put them in alphabetical order.

Re: Syncing Square Items & Categories with Weebly

Arie — Mon, 05 Sep 2022 06:46:42 GMT

Definitely reach out to our support team directly in this case, @DSRK - as this is a public forum, I'm unfortunately not able to take a closer look at your account to dig a bit deeper.

Re: Syncing Square Items & Categories with Weebly

DSRK — Tue, 06 Sep 2022 02:09:57 GMT

Hi Arie

Yes reached out - turns out it's not me - thank goodness. It has been passed onto the engineers as a system glitch.

Hopefully can be rectified soon.

Thanks so much for your help.