thread I ordered a square reader, was charged for it but it is not showing in myorders in Community Corner

I ordered a square reader, was charged for it but it is not showing in myorders

mayhoose — Wed, 23 Jun 2021 12:59:00 GMT

Hey so I filled out my info for the Square Reader and it was charged to my card but it keeps saying my card cannot be authorized and wont show any confirmation or the device in my orders, how do I go about getting this fixed?

This is my first experience ever with Square so hopefully this can be resolved because my first impression so far isn't the greatest..

@Square

Re: I ordered a square reader, was charged for it but it is not showing in myorders

mayhoose — Wed, 23 Jun 2021 13:05:42 GMT

Can someone please give me a number to call or what to do in this situation please?

Re: I ordered a square reader, was charged for it but it is not showing in myorders

AshleyK — Wed, 23 Jun 2021 20:40:54 GMT

@mayhoose I'm sorry to hear about your order! You can reach out directly to Customer Success at [Redacted]. You can also reach us on social media, email, or in app messenger and we can look up any orders you have.

Let me know if you have any other questions. 🙂