thread Re: Please Help! This address is not supported, please select another. in Community Corner

Please Help! This address is not supported, please select another.

hxbx — Sun, 07 Nov 2021 03:11:32 GMT

A few customers have mentioned they can not complete a purchase because their address is not supported. Upon investigation I have come to discover no one on any platform or combination of and web browser is able to complete a purchase from my store.

Ive done everything the internet experts have suggested. Ive done everything this support community has suggested in other threads.

Ive contacted customer support on multiple times with no response and/or no help.

my site link is hxbx.square.site

Im open to any sugestions to remedy this issue ASAP as I have invested a considerable amount of time in art and I'm ready to upload it all.

Thanks in advance!

Re: Please Help! This address is not supported, please select another.

sayra — Sun, 07 Nov 2021 18:18:38 GMT

Hey @hxbx,

Welcome to the Seller Community!

Can you please double check your setting here. Also, at what point of the checkout process are your customer receiving the address error, when paying, when adding shopping information?

Re: Please Help! This address is not supported, please select another.

forestandshore — Tue, 30 Aug 2022 00:18:58 GMT

How was your issue resolved? I'm having the same problem.

Re: Please Help! This address is not supported, please select another.

RobynR — Tue, 30 Aug 2022 15:23:23 GMT

Hey @forestandshore,

Welcome to the Community.

Have you checked out this Best Answer from above?

After checking your setting, let me know if you're still experiencing this issue.

Re: Please Help! This address is not supported, please select another.

forestandshore — Tue, 30 Aug 2022 18:50:02 GMT

Hi, I saw the best answer but the link just led me to the dashboard overview so I'm not sure which setting I'm looking for.

Thanks for your reply.

Re: Please Help! This address is not supported, please select another.

RobynR — Tue, 30 Aug 2022 19:00:11 GMT

@forestandshore Yes, it should have taken you directly to your Online Dashboard, where you can check your online settings.

We are also still waiting to know at what point of the checkout process your customer is receiving the address error, when paying, when adding shopping information? Please also send a screenshot of any error messages your buyers have received; it'll help me to try to pinpoint what may be going on with your website.

Re: Please Help! This address is not supported, please select another.

forestandshore — Tue, 30 Aug 2022 23:07:36 GMT

The message comes up when the customer is adding their shipping address. Can you be more specific about which setting I'm looking for?

Re: Please Help! This address is not supported, please select another.

RobynR — Wed, 31 Aug 2022 21:11:09 GMT

@forestandshore

Thank you for providing that screenshot. Are you using a custom shipping profile?

Sorry for not being clear on the settings I was referring to the link shoul'dve took directly to the Shipping settings. Try this link and let me know if it works (https://bit.ly/3ea4N1A).

Re: Please Help! This address is not supported, please select another.

forestandshore — Thu, 01 Sep 2022 00:08:04 GMT

I have a custom shipping profile but the item in the cart isn't a part of it, if that means anything.

The link just goes to the dashboard. When I'm on the shipping settings page, what should I look for?

Re: Please Help! This address is not supported, please select another.

RobynR — Tue, 06 Sep 2022 18:09:24 GMT

@forestandshore

The link should take you to your Online Shipping Settings. You can also view it by going to your Square Online Dashboard> Fullfilment> Shipping>Shipping Profile.

There are two types of shipping profiles we offer:

Default - The default shipping profile applies to all your shippable items except those included in a custom profile.

Custom - A custom shipping profile lets you set unique shipping rates and regions for specific items.

If you want all your items to be able to be shipped to Canada (and none of the items require a unique shipping method), you can switch your profile back to 'Default.'

Please let me know if this helps.

Re: Please Help! This address is not supported, please select another.

Provision — Tue, 06 Sep 2022 20:25:19 GMT

Re: Please Help! This address is not supported, please select another.

Provision — Tue, 06 Sep 2022 20:25:43 GMT

I have tested this for you and i was able to get a shipping qoute.

Re: Please Help! This address is not supported, please select another.

forestandshore — Sat, 10 Sep 2022 23:01:20 GMT

Creating a default shipping profile solved the problem. Thank you for your help.

Re: Please Help! This address is not supported, please select another.

forestandshore — Sat, 10 Sep 2022 23:01:38 GMT

Awesome!! Thank you for doing that!!