https://community.squareup.com/t5/Community-Corner/Net-total-for-a-specific-time-frame-is-higher-then-my-available/m-p/365910#M3811 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/436296">@Hafixobaid2</a>,</P> <P>&nbsp;</P> <P>Thanks for stopping by The Seller Community!</P> <P>&nbsp;</P> <P>For this question you will need contact the CS Support team. As we cannot discuss account specific information through this forum. You can reach support at 1-855-700-6000, or &nbsp;<A href="http://squ.re/contactsqsupport" target="_blank">squ.re/contactsqsupport</A> .&nbsp;</P> <P>&nbsp;</P> <P>But what I do tell people is balance report is not going match the sales summary report. For a number of reasons, close of day times, weekend transfers, holidays, etc. Below is some information on how reporting works:&nbsp;</P> <P>&nbsp;</P> <P>Find below Square’s reporting terminology:</P> <P>&nbsp;</P> <UL> <LI><STRONG>Gross Sales</STRONG>: Overall product sales in a period, including modifiers. This amount is not adjusted for refunds or discounts, and doesn’t include taxes and tips collected on a sale.Gross sales exclude the sale of a physical gift cards from Square, but include the sale of products tendered with your gift cards.</LI> <LI><STRONG>Total Collected</STRONG>: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales and other cash rounding adjustments collected from the customer.</LI> <LI><STRONG>Net Sales</STRONG>: Gross sales amount less discounts and refunds. Net sales describe the overall product sales in a period, after the deduction of refunds and discounts. Net sales don’t reflect the sale of Gift Cards and does not include tax or tips collected.</LI> <LI><STRONG>Net Total</STRONG>: Total collected amount minus fees. Net total reflects the amount collected from all of your operations after Square’s fees are deducted.</LI> </UL> <P>Please reach out if we can further assist!</P> <P>&nbsp;</P> Sat, 14 May 2022 14:21:55 GMT MayaP 2022-05-14T14:21:55Z https://community.squareup.com/t5/Community-Corner/Net-total-for-a-specific-time-frame-is-higher-then-my-available/m-p/365380#M3810 <P>I was wondering if anyone could help me understand if there’s something wrong with my balance. I have not transferred any funds to my bank account from April 20th till today and balance on reports from those dates is less then my net total about 1100 $ CAD less. Available to transfer I mean is less then what on report it says could anyone please help!!&nbsp;</P> Thu, 12 May 2022 14:25:27 GMT https://community.squareup.com/t5/Community-Corner/Net-total-for-a-specific-time-frame-is-higher-then-my-available/m-p/365380#M3810 Hafixobaid2 2022-05-12T14:25:27Z https://community.squareup.com/t5/Community-Corner/Net-total-for-a-specific-time-frame-is-higher-then-my-available/m-p/365910#M3811 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/436296">@Hafixobaid2</a>,</P> <P>&nbsp;</P> <P>Thanks for stopping by The Seller Community!</P> <P>&nbsp;</P> <P>For this question you will need contact the CS Support team. As we cannot discuss account specific information through this forum. You can reach support at 1-855-700-6000, or &nbsp;<A href="http://squ.re/contactsqsupport" target="_blank">squ.re/contactsqsupport</A> .&nbsp;</P> <P>&nbsp;</P> <P>But what I do tell people is balance report is not going match the sales summary report. For a number of reasons, close of day times, weekend transfers, holidays, etc. Below is some information on how reporting works:&nbsp;</P> <P>&nbsp;</P> <P>Find below Square’s reporting terminology:</P> <P>&nbsp;</P> <UL> <LI><STRONG>Gross Sales</STRONG>: Overall product sales in a period, including modifiers. This amount is not adjusted for refunds or discounts, and doesn’t include taxes and tips collected on a sale.Gross sales exclude the sale of a physical gift cards from Square, but include the sale of products tendered with your gift cards.</LI> <LI><STRONG>Total Collected</STRONG>: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales and other cash rounding adjustments collected from the customer.</LI> <LI><STRONG>Net Sales</STRONG>: Gross sales amount less discounts and refunds. Net sales describe the overall product sales in a period, after the deduction of refunds and discounts. Net sales don’t reflect the sale of Gift Cards and does not include tax or tips collected.</LI> <LI><STRONG>Net Total</STRONG>: Total collected amount minus fees. Net total reflects the amount collected from all of your operations after Square’s fees are deducted.</LI> </UL> <P>Please reach out if we can further assist!</P> <P>&nbsp;</P> Sat, 14 May 2022 14:21:55 GMT https://community.squareup.com/t5/Community-Corner/Net-total-for-a-specific-time-frame-is-higher-then-my-available/m-p/365910#M3811 MayaP 2022-05-14T14:21:55Z