Transfer so low

teddibb — Mon, 16 Oct 2023 03:06:35 GMT

Hello, I don't understand why my payment is so much lower than the amount I processed. I did a manual credit card and I added the 3.4% + .10 as the customer is paying that. Thanks for your help!

Re: Transfer so low

RobynR — Tue, 17 Oct 2023 21:34:12 GMT

Hey @teddibb,

Welcome to the Community!

I understand your concern about the lower payment amount you received, but we cannot address account-specific inquiries on this public platform. To address your issue and ensure your payment concerns are resolved properly, I recommend contacting our support team directly here. They will be able to investigate the discrepancy and help you understand why your payment appears lower than expected.

In the meantime, you may want to use our surcharge calculator to easily find out what to charge customers in order to cover our transaction fees.

Note: Square’s card processing fee is taken out of the total amount of each transaction, including tax, tips, and any surcharges.

Thank you for your understanding, and we're here to help you through the proper channels.

thread Transfer so low in Community Corner

Transfer so low

Re: Transfer so low