thread Any help with "Sale Banner" issues? in Community Corner

How i remove the 'On sale" tag

Shop2020 — Sat, 05 Sep 2020 14:46:31 GMT

Please can anyone tell me, How i remove the 'On sale" tag on my items? they are not actually on sale -thanks

Re: How i remove the 'On sale" tag

tonydow — Sat, 05 Sep 2020 19:16:15 GMT

Hi. If you go to Online / Settings / General. Scroll down to Item Settings. Here you can toggle off the Sale, Low Stock and Out of Stock indicators.

Re: How i remove the 'On sale" tag

Sam_400º — Sun, 06 Sep 2020 10:52:27 GMT

@Shop2020 The on sale tag should only appear when you put a price in the 'sale price' within the items - so might be worth double checking you've got your items set up how you want them too.

Re: How i remove the 'On sale" tag

Shop2020 — Sun, 06 Sep 2020 15:21:05 GMT

Thank you for your response I have now managed to sort it.

Re: How i remove the 'On sale" tag

MileandaThird — Mon, 16 Nov 2020 15:39:59 GMT

Following on from this, is there a way to hide the original price?

My situation is that we are a pub with a bottle shop so our online price is different to the drink in price. I can get this to work by setting the sale price for online but i would quite like to hide the original price on the website.

Re: How i remove the 'On sale" tag

tranguyen — Mon, 16 Nov 2020 17:41:57 GMT

Hi @MileandaThird, thanks for your post! I had a look on my end but unfortunately at the moment, there isn't a way to hide the original price on the website. I had look for a workaround as well but there doesn't look like there is any that I can see.

Re: How i remove the 'On sale" tag

CassidyHill — Thu, 17 Jun 2021 16:00:00 GMT

Hello, I have recently started an online store for my business. I'm running into the issue of once I remove the sale price, the sale has ended, the "on sale" red tag is till on the items picture. I don't want to turn off the feature because I am still using it for other items. In the item's settings the sale price is a greyed out 0. How do I get the red "on sale" banner to disappear. Price is displaying correctly.

Re: How i remove the 'On sale" tag

Ash176 — Mon, 07 Jun 2021 13:30:17 GMT

Hi @CassidyHill

I have run into the same issue!

@tranguyen Do you know of any issues?

Re: How i remove the 'On sale" tag

tranguyen — Tue, 08 Jun 2021 12:13:50 GMT

Hey @CassidyHill and @Ash176, thanks for flagging this! I haven't see this before - usually the On sale tag should only be displayed if there's a sale price.

If possible, can you send me a link to the items this is happening to? I can definitely have a further look into this on my end and check with our ECOM specialists team as well.

Re: How i remove the 'On sale" tag

CassidyHill — Tue, 08 Jun 2021 14:07:12 GMT

https://chv-onlineshop.square.site/

Currently it is happening to 2018 La Crescent item. There is no sale price, actual price is visible and not crossed out. On Sale red tag is still showing.

Thank you

Re: How i remove the 'On sale" tag

tranguyen — Wed, 09 Jun 2021 08:15:52 GMT

Hey @CassidyHill, thanks for sharing that! I've escalated this to our ECOM specialists team so they can look into it further as I couldn't see anything that is causing the 'On sale' tag to appear. Once I have an update from the team, I'll follow up on this thread immediately.

Re: How i remove the 'On sale" tag

MarySRQ — Mon, 14 Jun 2021 20:17:09 GMT

I'm having the same problem. I removed the sale price and the red tag is still there. I guess this is a system-wide problem?

Re: How i remove the 'On sale" tag

tranguyen — Tue, 15 Jun 2021 10:13:22 GMT

Sorry to hear you are running into this as well @MarySRQ! This is a known issue that our engineering team are actively investigating and working to roll out a fix.

Would you mind sharing a link to your website with me so I can flag it to the team as well?

Re: How i remove the 'On sale" tag

Purplegoldfish — Thu, 17 Jun 2021 13:39:47 GMT

I'm having the same problem! When I remove the sale price on the item (change back to $0) the "On Sale" tag is still showing.

Re: How i remove the 'On sale" tag

tranguyen — Thu, 17 Jun 2021 16:19:37 GMT

Thanks for letting us know @Purplegoldfish! Our engineering team are working on this particular problem with the 'On Sale' tag showing even when there is no sale price.

I don't have any concrete update just yet, but I'll follow up on this thread when I have more information from the team. If possible, would you mind sharing a link to your website with me so I can share it with the engineering team too?

Re: How i remove the 'On sale" tag

Purplegoldfish — Thu, 17 Jun 2021 16:22:33 GMT

https://purplegoldfish-design.square.site/

Re: How i remove the 'On sale" tag

CassidyHill — Fri, 18 Jun 2021 18:19:14 GMT

I am not sure if anything was done, but I have been checking my store everyday, and today the "On Sale" tag is no longer on the item in question. Was anyone else's fixed?

Re: How i remove the 'On sale" tag

tranguyen — Mon, 21 Jun 2021 09:14:21 GMT

Hey @CassidyHill, thanks for letting me know! The team rolled out a fix over the weekend but we're still monitoring to make sure the issue has been resolved. I'm glad to hear the "On Sale" tag is no longer showing for you.

@Ash176, @MarySRQ and @Purplegoldfish, would you mind letting me know if the "On Sale" tag have disappear for you as well>

Re: How i remove the 'On sale" tag

Purplegoldfish — Mon, 21 Jun 2021 09:24:41 GMT

I can still see it on mine

Re: How i remove the 'On sale" tag

tranguyen — Mon, 21 Jun 2021 12:34:33 GMT

Sorry to hear that @Purplegoldfish! I've followed up with the team here in this case to make sure the fix they are rolling out will fully resolved the issue. I'll follow up on the thread when I have an update from the team as well.