thread Re: Set Up Shipping Error in Community Corner

Set Up Shipping Error

RocketStopGames — Fri, 09 Oct 2020 16:28:00 GMT

Hello everyone, I am new to square and I am having an issue with setting up my shipping. Can anyone advise me please on why this error keeps coming up or how to alter store name. Everything else is now set up but I am unable to get delivery prices sorted on the website and so I am unable to continue and launch properly.

Any advice is appreciated!
Thanks

Re: Set Up Shipping Error

Mvvinylsupplies — Fri, 09 Oct 2020 21:54:28 GMT

I'm having the same issue

Re: Set Up Shipping Error

tonydow — Sat, 10 Oct 2020 08:27:41 GMT

Have you set your Business Name in Accounts & Settings / Personal information?

Re: Set Up Shipping Error

Mvvinylsupplies — Sat, 10 Oct 2020 11:03:38 GMT

Yes we have

Re: Set Up Shipping Error

Sam_400º — Sat, 10 Oct 2020 12:56:42 GMT

I think @tonydow has it here, I've just gone onto my online store to have a look & all the fields are populated from the Square dashboard.

(*I've got two locations set, & I have the option to pick either with their name & address coming up).

I don't get quite the same screen as you though & can't find it on my site? Where about are you setting the shipping information? I'm going to 'Settings; Shipping'

Re: Set Up Shipping Error

tranguyen — Mon, 12 Oct 2020 10:24:07 GMT

Hi @RocketStopGames and @Mvvinylsupplies, really sorry to hear you were experiencing this issue! I had a look on our end and this appeared to be a bug which prevented sellers to setup Shipping on their Online site. The issue has now been resolved so if you follow the steps outlined by @tonydow to set up your business name, it should now be sync over.

If you are still seeing the same error message, please let me know and I can have a further look on my end here.

Re: Set Up Shipping Error

RocketStopGames — Mon, 12 Oct 2020 14:13:05 GMT

Thanks everyone for the help, its working now and I was able to get shipping set up.

Re: Set Up Shipping Error

tyna — Mon, 19 Oct 2020 08:36:01 GMT

same here i dont understand why , i have done everything but the shipping ession still coming as free delivery

Re: Set Up Shipping Error

tranguyen — Mon, 19 Oct 2020 10:10:55 GMT

Hi @tyna, thank you for reaching out! Can you let me know what seems to be the error message when you are trying to setup Shipping on your Online site? If you have a screenshot of the exact error message, that'd definitely help me look into it on my end.