thread Re: I cannot delete a checkout link in Community Corner

I cannot delete a checkout link

paddylandau — Sun, 25 Oct 2020 18:20:20 GMT

I created a new checkout link, and realised that I'd made an error. I can edit the link, but it won't let me change what I need to change.

So, I tried deleting it, but I can't delete it.

I can deactivate the link.

However, if I press the big red Delete text and then the "Delete Link" button in the small window, nothing happens. The button changes colour when I hover my mouse over it, but clicking it does absolutely nothing. This happens whether the link is deactivated or not.

I can click the X or the Cancel button; they work.

I'm using Chrome. I've tried clearing all cookies and the cache, disabling all extensions, and logging in afresh, but none of that has helped.

How do I delete a checkout link, please?

Re: I cannot delete a checkout link

Sam_400º — Sun, 25 Oct 2020 19:16:38 GMT

If it’s a checkout link for an item then it just ‘is’ - so if you really want to delete just delete the item.

In any case, can you explain why it’s a problem to not delete & only deactivate - as then can try & figure out a way round...

Re: I cannot delete a checkout link

diskwait — Mon, 26 Oct 2020 02:27:32 GMT

I'm also have this same problem. I'm using a current version of chrome. The delete confirmation button is not working.

Here is the error in the javascript console:

index.js:5254 DELETE https://squareup.com/v2/catalog/frontend/object/<oid omitted> 400

The DELETE method is returning a http 400 response. Deactivate does work, but I would rather not have the link at all. It was created as a test, and may lead to confusion in the future.

I removed the specifics on the link for obscurity.

Re: I cannot delete a checkout link

tranguyen — Mon, 26 Oct 2020 11:43:40 GMT

Hi @paddylandau and @diskwait, really sorry to hear you are experiencing this issue! Since you've exhausted all the troubleshooting steps, this looks like it can be a bug, so I've gone ahead and filed a ticket with our engineering team. When I have an update, I'll be sure to follow-up on this thread.

Re: I cannot delete a checkout link

paddylandau — Mon, 26 Oct 2020 11:46:10 GMT

@Sam_400º wrote:

If it’s a checkout link for an item then it just ‘is’ - so if you really want to delete just delete the item.

I don't think that you read my OP. I can't delete it.

@Sam_400º wrote:

In any case, can you explain why it’s a problem to not delete & only deactivate

As @diskwait said, it leads to confusion. Imagine having "Acme", which is incorrect, then "Acme 1", which is correct for a couple of months and then is deprecated, so "Acme 2", and so on. Clutter and duplicate names cause errors.

Re: I cannot delete a checkout link

paddylandau — Mon, 26 Oct 2020 11:47:15 GMT

@tranguyen wrote:

… I've gone ahead and filed a ticket with our engineering team. When I have an update, I'll be sure to follow-up on this thread.

Thank you! Is there any way that we can follow the bug?

Re: I cannot delete a checkout link

tranguyen — Mon, 26 Oct 2020 17:24:02 GMT

Hi @paddylandau, unfortunately we don't have a public-facing tracker to share. However, I'll update this thread as soon as I have an update.