Subscription refund

lucymcb — Thu, 21 Jan 2021 21:32:02 GMT

Hi I've purchased a Weebly / Pro plan today, and immediately it was clear that it's really not right for me. How do I claim a refund of the yearly price plan, and also the domain name I purchased as part of the same process? I can't find a way of resolving this on your website - the chat is just automated, and doesn't include an option related to this.

Thanks, Lucy

Re: Subscription refund

tranguyen — Fri, 22 Jan 2021 09:17:50 GMT

Hi @lucymcb, really sorry to hear this! You should be able to cancel the subscription by following these steps:

Go to your Square Online Overview page > select the site name in the upper-right corner.
Go to Account Settings > My Services.
Next to the service you don’t want automatically renewing, select Manage.
Select Unsubscribe > Continue.
Enter your reason for unsubscribing, then select Cancel subscription.

If you running into issue with this, please don't hesitate to contact our Support team immediately and they'll be able to assist you further!

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Subscription refund

Re: Subscription refund