thread Re: Where is the buy button on item details? in Community Corner

Where is the buy button on item details?

Buckies — Sun, 14 Feb 2021 16:08:09 GMT

Hi i'm trying to set up online product selling via website. In the item details page the buy button is not showing. How do I activate this?

Re: Where is the buy button on item details?

tonydow — Sun, 14 Feb 2021 16:36:41 GMT

@Buckies Hi. Have you enabled Accept Online Orders in Dashboard/Online/Settings/Checkout. In the Advanced section of that page you can also opt for Add to cart or Buy Now

Re: Where is the buy button on item details?

Buckies — Sun, 14 Feb 2021 17:44:12 GMT

Thanks - will give that a go!

Re: Where is the buy button on item details?

Buckies — Mon, 15 Feb 2021 22:04:43 GMT

We’ve enabled all the suggestions but still no buy button. The buy button seems to be missing from the template. Please advise. Thanks

Re: Where is the buy button on item details?

tranguyen — Tue, 16 Feb 2021 10:03:53 GMT

Hi @Buckies, sorry to hear you are still not seeing to the checkout button! There are some additional steps we can try to help resolve this:

Make sure you've completed your signup form and verify your account
You've linked your bank account successfully
Make sure items are in stock and have fulfilment methods applied to them
Unpublish and republish your site to make sure the site is fully secured

If everything has been set up and your still cannot take payments, I'd recommend reaching out to our Support team for further assistance.

Here are the steps to contact Square Support by phone or by email:

Go to https://squareup.com/help/gb/en/contact
Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!