thread I need help with settings verification for taking online and in-person card reader payments in Community Corner

I need help with settings verification for taking online and in-person card reader payments

RyanUK — Tue, 16 Feb 2021 08:39:16 GMT

Hi Support,

I am having to post my support needs here because there is no way to contact support for large parts of the day even during the weekday. And I understanding Square is trying to make profits by keeping minimal staff. But all it does is get customers frustrated, and when another company with better offer/pricing comes along, they jump ship because you have not earned their trust or loyalty through service.

I believe Square has some great feature, and it could eventually become one of the better e-commerce ecosystems if the support and onboarding were better. Hopefully, the Square team will take this as constructive feedback.

Anyway, here is what I need help with.

I am confused by Square services and features. I need some help. I need a very basic service/setup need. The main features I need:

To take payment using POS App and a small card reader
To take card payments over the phone or in-person using the Virtual Terminal.
To take online payments using third party appointment scheduling services since the Square Appointments is not available to UK customers. It would be good to have the custom domain square website. I would have happily paid a premium for the website if the Square Appointments was available to UK customers. But it’s not. So, the free website will have to do for now.

So, the thing I need to know is:

Do I need Square Retail to take payments in person using the iPhone/Android app and the tiny card reader? Because I noticed that’s a separate charge. Because I signed up for a trial of that because thats the only option I could see to use a card reader. Here is the retail pricing: https://squareup.com/gb/en/point-of-sale/retail/pricing . However, because I am a one person business, I feel I would be fine with this tiny card reader and the app: https://squareup.com/gb/en/hardware/reader . This is what I had with iZettle for many years.
I am going through the setup guide, and on the list, you have to verify your address, which basically means adding your address and opening hours and logo etc. I have done that, saved it multiple times, but it’s not ticking it off the list. It’s getting frustrating because support is so difficult to get hold of.
I need Square Support to verify that the setup I have based on what I have entered so far is ready to take online payments and in-person card payments. I have tested the virtual terminal with a small transaction and that works. However, I want to make sure that all the settings are right before I order and spend money on the physical hardware for POS. I used to be an iZettle customer for many years, so I am familiar with the devices as they are very similar. So, I need to know if my square setup based on what I have entered so far is now ready to take payments online via third-party sites and via Square POS?

I have added and verified my LTD Company and added and verified my bank details.

It would have been far better to email this support ticket to a support agent. Threads with multiple issues or questions like this are not ideal for forums like this. Anyway, hopefully, another Square user or staff member can help.

Thank you for your help.

Re: I need help with settings verification for taking online and in-person card reader payments

tranguyen — Tue, 16 Feb 2021 10:44:32 GMT

Hi @RyanUK, thanks for your post! I will try my best to answer all your question here.

1. You don't need the Square for Retail app to take payments with the Square card reader, You'd only need the standard Square Point of Sale app which is free to download and use. This app should do everything you need to with Square.

2. Is there a particular error message that you are see when trying to save your business details and logo? It's worth making sure that the logo meets our requirements (under the Receipt Logo Tips section). Sometimes, our website can encounters error when trying to connect to your browser so here are some troubleshooting steps you can also try:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

If none of these work, let me know the exact error you are seeing and I can try to investigate further on my end!

3. While I'm unable to check account details and setup here, you can contact our Support team directly to confirm this information. Here are the steps to contact Square Support by phone or by email:

Go to https://squareup.com/help/gb/en/contact
Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.

Re: I need help with settings verification for taking online and in-person card reader payments

RyanUK — Wed, 17 Feb 2021 12:02:00 GMT

Thanks for getting back to me. I am mostly setup. However, I'll reply to your above message once I have set a final few things up.

Oh, I will probably now stick with Square for the website as well now that the appointment scheduling is here. I spent 2 or 3 days testing various appointment services!

BTW, thank you.