thread Re: Where is the description shown? in Community Corner

Where is the description shown?

alansh — Mon, 22 Feb 2021 14:29:41 GMT

I've added items and put in a description. But I don't see it as a customer. Is there something I've forgotten to do?

cheers

Alan

Re: Where is the description shown?

alansh — Mon, 22 Feb 2021 14:39:22 GMT

I've found it (you have to edit the web page) but when I enable it, it also adds shipping information, which I didn't want.

Can this be a separate item to add or not?

Alan

Re: Where is the description shown?

alansh — Mon, 22 Feb 2021 14:45:27 GMT

I think I see what's going on. If there is nothing under the 'policies' or description is turned off, it doesn't display the policies.

Not quite what I was expecting, but I can live with that. [I had all that set up on a separate 'delivery information' page].

Cheers

Alan

Re: Where is the description shown?

alansh — Mon, 22 Feb 2021 15:00:57 GMT

I've also found out that if there isn't a description, it won't display the 'shipping and returns' link.

Is this a bug?

Alan

Re: Where is the description shown?

tranguyen — Mon, 22 Feb 2021 16:10:51 GMT

Hey @alansh, just so I can have a better understanding of the issue and look into this further, can you let me know:

Where you've added the Shipping and returns link? Is it under Store policies or?
Do you happen to have a screenshot of what you can see on an item page when you've enabled description to show? If you can also share a link that'd be great,

Re: Where is the description shown?

alansh — Mon, 22 Feb 2021 16:40:15 GMT

Yes, it's under store policies insde the 'checkout' area.

Links:

This item has a description: https://gmnscoutshop.square.site/product/os-adult-network-scouts-polo-shirt/428?cp=true&sa=false&sbp=false&q=false&category_id=47

This item does not.

https://gmnscoutshop.square.site/product/adult-network-scouts-long-sleeved-blouse/413?cp=true&sa=false&sbp=false&q=false&category_id=45

Re: Where is the description shown?

tranguyen — Mon, 22 Feb 2021 18:13:04 GMT

Thanks for the links there! The Store Policies is tied together with the Item Description since they both 'live' in the same elements. As such, this is expected behaviour at the moment, i.e. if the item description is turned off, customers won't see the Shipping & Returns information.

Re: Where is the description shown?

alansh — Mon, 22 Feb 2021 18:14:35 GMT

But if it's turned on but the description happens to be blank, I would still expect to see the policy there.

Alan

Re: Where is the description shown?

alansh — Tue, 23 Feb 2021 10:13:49 GMT

The solution is to add a single space character to all those where I don't have a description. I can do that with the bulk upload feature.

[Edit - Space didn't work in bulk uploads. I'll try another character.]

Cheers

Alan