thread Re: Issue with verifying identity in Community Corner

Issue with verifying identity

StanL — Tue, 09 Mar 2021 10:36:43 GMT

I cannot verify my identity. I’ve recently migrated to the UK and I am unable to verify, it just gives me a error message each time. On top of that, my house is a new build and perhaps that is why the postcode isn’t recognized

please help

Re: Issue with verifying identity

StanL — Tue, 09 Mar 2021 10:38:34 GMT

@Helen please help.

Re: Issue with verifying identity

tranguyen — Tue, 09 Mar 2021 13:01:34 GMT

Hi @StanL, I'm just stepping in for Helen here!

It seems like our automatic verification tool wasn't able to compare the details you enter against sources as the electoral roll.

You can try entering your information again from your Square Dashboard to verify your identity. Here are some things to keep in mind as you retry:

Make sure you provide us with your legal name and home address in the personal information fields, not your business information
If your name has changed within the past 6 months, you can try entering your previous legal name
If you have changed your home address within the past 6 months, you can try entering your previous home address

If you have exhausted all four attempts to verify your identity, you can get in touch with our support team on 0800 098 8008 for assistance.

For more information on activating your Square account, check out our FAQs here.

Re: Issue with verifying identity

EnjolieGtarot — Sun, 28 Mar 2021 16:34:17 GMT

Is that assistance number a phone number? If so, I have tried to call it and I got a message saying that phone number doesnt exist. I have done everything correctly on verfiying my information and still I get the unable to verify message. What else is left for me to do?

Re: Issue with verifying identity

MJD — Sun, 28 Mar 2021 18:17:07 GMT

Did someone answer your call at the other end?

Re: Issue with verifying identity

tranguyen — Mon, 29 Mar 2021 11:16:15 GMT

Hi @EnjolieGtarot, sorry to hear you are also running into this issue.

If you have run through all the steps outlined in our FAQ, you can contact our Support team directly. You should be able to reach us on 0800 - 098 8008, Mon-Fri, 9AM-5PM.

Alternatively, you can also send us an email. Here's more information on how you can contact our Support team.