thread Re: Order notifications in Community Corner

Order notifications

EnchantedDreamr — Wed, 28 Apr 2021 12:00:49 GMT

My notifications have completely stopped for some reason when I receive an order. I don’t even receive an email. I have the square POS app and the weebly app, neither of which give a notification unless I’m actually in the apps themselves. I used to receive emails when I got an order but these seem to have stopped now too (they’re not in my spam folder either). Can anyone help?

Thank you!

laura

Re: Order notifications

MJD — Wed, 28 Apr 2021 12:19:49 GMT

Add all the square email addresses to your contacts, sometimes the emails can be blocked if they’re repetitive from what your device sees as an unknown user.

Re: Order notifications

tranguyen — Wed, 28 Apr 2021 15:14:41 GMT

Hey @EnchantedDreamr, sorry to hear you're running into this!

It's definitely worth adding all the Square email addresses to your contact like @MJD suggest; this will ensure that emails aren't blocked by the email provider. For convenience, here's the list of emails you can whitelist:

hello@weebly.com
noreply@weebly.com
no-reply@weebly.com
hello@emails.weebly.com
noreply@promote.weebly.com
no-reply@editmysite.com

Hopefully this will help!

Re: Order notifications

EnchantedDreamr — Wed, 28 Apr 2021 15:21:07 GMT

Thank you so much. I will do that 🙂

Re: Order notifications

Deliveryservice — Fri, 20 Aug 2021 18:43:00 GMT

I am not receiving push notifications ( cha ching ) from the weebly app!!! This is really inconvenience as a online delivery service…I’ve done all the necessary troubleshooting and Weebly/square don’t know why…please help

Re: Order notifications

Ellie_ — Sat, 21 Aug 2021 17:53:21 GMT

Hi there @Deliveryservice

If you are still not receiving order notification sounds, I recommend contacting our Customer Success team directly so they can investigate this.

Re: Order notifications

tonydow — Sun, 22 Aug 2021 14:16:42 GMT

My order notification emails are set to use two email addresses which has always worked fine until today when the notification came to one address but not the other.