thread Re: HID barcode scanners in Community Corner

HID barcode scanners

The_Sun_Inn — Mon, 17 May 2021 17:35:42 GMT

HI, we are new to square, using the registers and terminals, and the Epos system we previously used had Generic HID / USB barcode scanners, do square have any plans to make more compatibility with generic devices does anyone know?

Re: HID barcode scanners

MJD — Mon, 17 May 2021 19:03:39 GMT

@The_Sun_Inn

I'm not very 'down with the POS' if you'd put it like that, but I do believe there are limitations as to what can be made compatible with a square system, however I managed to recall @Alans1 putting together this thread that may help you to find a great barcode scanner compatible with square.

Here are also some help articles to help makes sure that if the scanner is compatible it is connecting correctly:

https://squareup.com/help/gb/en/article/6539-connect-square-terminal-supported-hardware

https://squareup.com/help/gb/en/article/5114-connect-recommended-hardware-to-square-stand

This is also a great page to check the compatibility of your older POS devices:

https://squareup.com/gb/en/compatibility/accessories/

I hope this could help, if it did, don't hesitate to mark it as best answer to help others in the future!

Re: HID barcode scanners

Sam_400º — Mon, 17 May 2021 21:06:02 GMT

The big sticking point on this is what tablet/Square hardware you're using.

Android based (including the Sq Terminal & Register) is a lot more accepting of generic barcode scanners (as they generally emulate the bigger brands anyway). With iOS there is a specific way they need to operate as iPads don't recognise the very basic number & enter command unless the curser is already in the right place for data entry - so it's mainly the socket mobile scanners that have taken the lead in this area.

If you've already got the Square hardware, have you tried just plugging it in? (You'd need a USB C hub for the terminal - you can't connect to the USB C port with a USB A to USB C adaptor & the unit has to be plugged into a power supply).

Re: HID barcode scanners

The_Sun_Inn — Thu, 20 May 2021 17:05:36 GMT

Hi, thanks for the response, we are using the terminals and registers, i have tried on both and tried different settings on the scanners but to no avail. Its not a major issue would just have been handy not having to buy new as the scanners we have are only 18 months old. Thank you again 🙂

Re: HID barcode scanners

The_Sun_Inn — Thu, 20 May 2021 17:06:29 GMT

Hi thanks for the links, much appreciated 🙂