thread Re: Buyers address not showing in Community Corner

Buyers address not showing

Katsar — Tue, 06 Jul 2021 19:41:20 GMT

Hello,

I have recently set up my Square shop but for some reason when a buyer tries to put their address in for us to ship too, it only shows the first part of the postcode and then says it is an insufficient address. Does anyone know what I need to do to recitfy this? Thank you 😄

Re: Buyers address not showing

tonydow — Wed, 07 Jul 2021 08:10:30 GMT

I believe there is a problem with having a space in the postcode or at the end of it so it may be related to that. Perhaps @tranguyen can confirm this.

Re: Buyers address not showing

tranguyen — Wed, 07 Jul 2021 09:43:33 GMT

Thanks for checking this @tonydow! I test a few things on my end and you can have space between or after your postal code when entering shipping address. We just require the postal code entered for payment information to not have any space between them.

I'd love to take a further look into this @Katsar. If possible, can you share a link to your website with me so I can check it out?