thread Re: Can't connect to Square reader in Community Corner

Can't connect to Square reader

pp23 — Thu, 16 Nov 2023 07:30:48 GMT

I am trying to connect my Square Reader to an Optus X Start 3 Smart phone (https://ztemobiles.com.au/optus-x-start-3/)

But I cannot seem to get it to connect?
The phone and the reader are both brand new from Officeworks. I have tried doing a hard reset on the reader and it came up asking to allow the pairing (twice). I tapped pair but then said failed to connect.

Anyone else had any success or issues with this combination?

Re: Can't connect to Square reader

Laurie_ — Wed, 22 Nov 2023 06:21:55 GMT

Hi there @pp23,

Thanks for reaching out to us with your question!

For starters, it's a good idea to verify if the mobile device you're using is compatible with Square apps and hardware. I'm not particularly familiar with the Optus X Start 3 smartphone, but a brief search on our Compatibility Page doesn't show it in the current list.

It's worth noting that device support can evolve over time. Our engineers are consistently testing new devices entering the market, and compatibility status may change in the future. As of now, though, to continue using Square seamlessly, it's essential to make sure your device is among those listed on our compatibility page. If you have any questions or concerns, feel free to let us know!

Re: Can't connect to Square reader

11th — Fri, 01 Dec 2023 07:07:29 GMT

I'm having the same issue after the Reader updated its software. Did you find a solution?

Re: Can't connect to Square reader

JJ_ — Sat, 02 Dec 2023 15:09:29 GMT

Hey there @11th

Sorry to hear about this experience after an update. Have you tried our Troubleshooting guide?