thread Re: Avoid sending an email on order completion? in Community Corner

Avoid sending an email on order completion?

alansh — Wed, 05 Jan 2022 12:22:40 GMT

With our online shop, when an order is fulfilled, I mark it as complete in the system, and an email gets sent to the recipient to say it's on its way.

But sometimes I forget to do my bit. So, is there a way to mark an order as complete but NOT have it send out the email as it's a bit silly for them to receive one weeks after the order as been delivered.

thanks

Alan

Re: Avoid sending an email on order completion?

tranguyen — Wed, 05 Jan 2022 15:51:33 GMT

Hi @alansh, thank you for sharing this!

I had a play around with this myself and it doesn't look like there's a way to turn off sending the order completion email at this time. When an order is marked as completed, the customer will always get an email.

It's definitely something I'll share with our team as a feature request!

Re: Avoid sending an email on order completion?

alansh — Wed, 05 Jan 2022 15:52:59 GMT

Thank you. I'm sure I'm not the only one. 😁

Re: Avoid sending an email on order completion?

barjoanna — Wed, 18 May 2022 11:29:57 GMT

I would like to be able to do this too!