thread Re: Set up help in Community Corner

Set up help

A-star — Tue, 15 Feb 2022 09:13:30 GMT

Hi, I'm new here so apologies if this isn't the place to ask!

I've just set up my online shop but am having a couple of small issues I can't work out

Is it possible to change the stock quantity amounts? The majority of products I make are unique so there is only ever one available but I can't figure how to change the selection so customers can't select more then one?

I'm also struggling to get the modifier box to work, I've completed all the details and ticked the boxes etc but no box shows on the display page

Many thanks for any help 🙂

Re: Set up help

Breffni — Tue, 15 Feb 2022 13:31:53 GMT

Hi there @A-star, thanks for your post and welcome to the Seller Community 🙂

If you have stock tracking turned on for your Square Onine items customers should not be able to add more items to their basket than what is availaible.

Square Online Dashboard > Items > Site items > Select item > Stock > Update > Track stock

In terms of modifiers not appearing, can you follow the steps in this article, then unpublish and republish your site.

To unpublish your Square Online site:

In your Square Online Overview page, go to Website > Site Preferences.
Select Unpublish.

You can then republish your site from the Square Online site editor.

If after doing so your modifiers are not appearing with your items on your site, please let me know and we can take another look at it.

Re: Set up help

A-star — Tue, 15 Feb 2022 13:45:15 GMT

Hi, Thankyou very much, I'll let you know how I get on

Thanks again

Re: Set up help

A-star — Wed, 16 Feb 2022 10:11:13 GMT

Thankyou very much, I've managed to correct the stock and get the modifiers showing. I have set up one text modifier and one list modifier but can't see how to change the list modifier to make it a required field and for the customer to only be able to choose one of the two options?

Re: Set up help

Breffni — Wed, 16 Feb 2022 15:09:48 GMT

Hi @A-star, that's great, glad it worked 🙂

So just to make sure I've understood correctly here, for one particular item you have two modifiers:

- List option

- Text box option

But you want it so that the customer can have both options available but only choose one or the other, not both?

Let me know if that's correct and I can take a look at it!

Re: Set up help

A-star — Wed, 16 Feb 2022 15:19:07 GMT

Hi, yes that's correct. I have the text box option which is showing as required and then I have two list options which I need customers to choose either one or the other.

If it helps, the two list options I need are -

- sealed

- unsealed

At the moment the list options show as optional and customers are able to select both

Many thanks

Anita

Re: Set up help

tonydow — Wed, 16 Feb 2022 16:05:21 GMT

View the item in Online / Items / Site items, in the modifier section select customise next to the list modifier and set it to Minimum required 1 and Maximum allowed 1

Re: Set up help

A-star — Wed, 16 Feb 2022 16:24:30 GMT

Thankyou very much, I can't believe I didn't see the customize button!

Thanks again!