thread is it possible to print instructions on the order tickets that the customer doesn't see? in Community Corner

is it possible to print instructions on the order tickets that the customer doesn't see?

Cherans_Bakery — Mon, 06 Jun 2022 09:13:32 GMT

Ie, Cheran's Ice cream - Two waffles, one flake, three sprinkles , a unicorn horn and some gold glitter and don't forget to smile!

Thanks!

Re: is it possible to print instructions on the order tickets that the customer doesn't see?

Breffni — Tue, 07 Jun 2022 11:36:28 GMT

Hey @Cherans_Bakery, thanks for your post.

Yes, you should be able to set this up as long as you have Open Tickets enabled on your devices.

Once you create a new ticket you have the option to add a note to the ticket.

New Ticket > Ticket Name > Add a note.

If you don't have a note to add at the start of the transaction you can simply leave 'Add a note' blank and then, later on, edit the ticket but pressing the three dots on the top right of the screen and press 'edit ticket > add note'

You can then enable order tickets to print out the note, but the note won't be viewable on the customer's receipt.

I hope this helps!

Re: is it possible to print instructions on the order tickets that the customer doesn't see?

Cherans_Bakery — Tue, 07 Jun 2022 23:27:47 GMT

Thanks - that almost helps! I should have specified; I’d like the note to be PRESET.

is this possible?

Thanks Alan

Re: is it possible to print instructions on the order tickets that the customer doesn't see?

Breffni — Wed, 08 Jun 2022 06:42:20 GMT

Oops, I see what you mean now, sorry!

I've had a good look this morning and I haven't found a way to do this, unfortunately.

We would only have this functionality available for the customer copy at the moment.

If I do come across any other workarounds I'll let you know @Cherans_Bakery